Local Volunteers Hit The Streets To Raise Awareness Of New Healthwatch Service

By published 11 March, 2014 No Comments

A team of local people who are volunteers with Healthwatch will be hitting the streets during March to spread the word about a new health and social care information and signposting service.

Healthwatch Redcar and Cleveland, Middlesbrough, Stockton-on-Tees and Sunderland have come together to launch a new campaign called “Just ask …Healthwatch” to let local people know about the service.

Local people can get in touch with Healthwatch to ask questions about their health or social care services, such as:
– How can I find a new GP or dentist?
– How do I choose a hospital for my operation?
– How do I get help for an elderly relative?
– What do I do if I am unhappy with my care or treatment?

Healthwatch volunteers will be visiting GP practices, dentists, pharmacists, opticians, libraries, hospitals and many other community venues with posters, leaflets and other campaign materials that will help you to find out more.

Veronica Harnett, executive board member for Healthwatch Redcar and Cleveland, said: “If you don’t know who to contact or where to go to find health or social care services in your local area, Healthwatch can help. We can provide information or signpost you to relevant services and support you to make informed choices when choosing the best services to meet your needs.

“Healthwatch can also help people who wish to make a comment or complaint about a service.”

If you live in the Redcar and Cleveland area you can get in touch with Healthwatch by calling free on 0808 1729559.

As well as providing information to people about services in the area, Healthwatch is also the ‘voice’ of patients and the public. By representing the views and experience of people who use health and social care services, Healthwatch can find out where improvements can be made and ensure services best meet patients’ needs.

Veronica Harnett added: “Healthwatch is the new consumer champion for everyone who uses health and social care services. We will ensure that everybody has a voice in the way our health and social care services are planned and delivered, such as hospitals, doctors, dentists or residential care homes.

“By working with communities and listening to people, we can identify which services are working well and which services could be improved. We will listen to people’s views about local services and identify trends in what people tell us so we can raise concerns with service providers.”

Tags: , , Local News
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